Listening to frontline staff, understanding concerns, responding with requisite action and constantly working to improve employee satisfaction are critical for any company to do, and we are no exception.
The idea of setting up Townhall was precisely this – to offer a platform for you to air what you have in mind – what’s already working well and what can be done better; what needs to stay and what needs to change – and for us, it’s a golden opportunity to get our fingers on your pulse and learn from your experience.
I’m glad to say I had precisely such a productive meeting at the Townhall in Chennai in May, where I got an opportunity to interact with our staff there firsthand, and understand their concerns as well as delights without a filter, straight from heart to heart.
But gathering feedback is only less than half the way. What’s important is to act on it. That is why, even before I had got back to Delhi, we ensured that based on the feedback we had received, we implemented and announced policy changes on everything that was feasible to implement immediately, including the way errors are audited, the eligibility criteria for retention bonus, weekly off issues, cultural activities, teatime refreshments, and pantry infrastructure on our premises.
Our aim is to make Healthwatch the most inclusive, engaging and rewarding company to work for, ever. Also, due to the number and quality of the people initiatives we’re undertaking under the leadership of our GM – Operations, Rajesh Kannan, our internal magazine has run into more than a hundred pages for the first time! Plenty is never a problem.
Have a hearty month as I leave you with glimpses of the Townhall sessions.
