Privacy-Policy

CHC Healthwatch ("we," "us," or "our") values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide while using our website, www.chchealthwatch.com (the “Site”). By accessing or using the Site, you agree to the practices described in this policy.

If you are accessing the Site on behalf of another individual or organization, you confirm that you are authorized to do so and that the individual or organization consents to the terms outlined herein.

Last Updated: May 15, 2025

Information We Collect

We collect information to operate effectively, provide you with the best possible user experience, and ensure smooth functioning of the Site and our services. Information is collected through the following means:

1. Information You Provide Directly

This includes, but is not limited to:

• Contact Information: Such as your name, email address, phone number, and mailing address, typically provided during registration, checkout, or when submitting inquiries.
• Payment & Shipping Details: Required for processing transactions, deliveries, and maintaining account records.
• Login Credentials: Unique identifiers like your username and password to ensure secure access.
• Feedback and Survey Responses: Information provided through forms, questionnaires, or customer feedback tools.
• Promotional Participation: Details collected during contests, events, or promotional sign-ups.
• Communications: Copies of your correspondence with us, including customer service inquiries and support requests.

2. Information Collected Automatically

When you use the Site, we may collect:

• Technical Data: Your IP address, browser type and version, device information, language preference, operating system, and crash data.
• Usage Data: Pages visited, session duration, referral sources, search terms, and interactions with Site features.
• Cookies & Tracking Technologies: We use cookies, pixel tags, and other similar tools to enhance functionality, personalize content, and improve your experience. You can manage cookie preferences through your browser settings.
• Analytics: We use services like Google Analytics to understand visitor behavior and improve Site performance.

We may also enrich your data using publicly available sources or third-party partners to enhance our records, provide a more tailored experience, and identify or prevent fraudulent activity.

If you submit information on behalf of someone else, you must have their explicit permission. Third parties who receive communications based on this submission may opt out by using unsubscribe links or contacting us at ask@chcgroup.in.

How We Use Your Information

We use the information collected for the following purposes:

• Account Management: To set up, maintain, and support your user account.
• Order Fulfillment: To process purchases, deliver products or services, and confirm transactions.
• Customer Support: To respond to inquiries, handle complaints, and provide assistance.
• User Experience Enhancement: To personalize your experience, remember preferences, and present relevant content.
• Site Improvement: To evaluate performance, identify usage trends, and implement updates.
• Marketing & Communication: To share updates, newsletters, and promotional materials (opt-out options are always available).
• Security & Compliance: To prevent fraud, protect data integrity, and comply with legal or regulatory requirements.

Security Measures

We implement industry-standard security protocols to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption of sensitive transactions, secure server environments, and access controls.

However, no method of online transmission or storage is completely secure. You are responsible for safeguarding your login credentials and notifying us immediately if you suspect unauthorized access.

External Links

The Site may contain links to third-party websites or services. Please note that we do not control these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Sharing of Information

We do not sell your personal data. Information may be shared only under specific, limited circumstances:

• With Service Providers: Third-party vendors (e.g., payment processors, shipping partners) who help us operate the Site, bound by confidentiality agreements.
• Legal Compliance: When required by law, legal process, or to protect our legal rights or those of others.
• Corporate Transactions: In the event of a merger, acquisition, or asset transfer, with prior notice.
• Anonymized Data: Aggregated, non-identifiable data may be used for reporting, analysis, or marketing insights.

Your Rights & Choices

You have the right to:

• Access and Update Your Information: Log into your account to view or edit your personal data.
• Control Marketing Communications: Opt out of promotional emails through the unsubscribe link or by contacting us directly.
• Manage Cookies: Adjust your browser settings to control cookie usage.

Please note: The Site does not currently respond to browser-based “Do Not Track” signals.

Children’s Privacy

Our Site is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware of any such data, we will promptly delete it. Parents or guardians who believe we have collected data from a minor may contact us for resolution.

Data Retention

We retain personal data only as long as necessary for business, operational, or legal purposes. Once the data is no longer required, it is securely deleted or anonymized in accordance with best practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: ask@chcgroup.in
• Address: CHC House, 26/1 East Patel Nagar, New Delhi, India 110008
• Phone: +011 4076 5533

Updates to This Policy

We may revise this Privacy Policy periodically. Any significant changes will be communicated to you through email and/or prominent notices on the Site. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.