{"id":4247,"date":"2022-06-07T22:00:00","date_gmt":"2022-06-07T22:00:00","guid":{"rendered":"https:\/\/chchealthwatch.com\/blog\/?p=4247"},"modified":"2025-04-11T17:20:59","modified_gmt":"2025-04-11T17:20:59","slug":"ceo-senthil-kandeepan-townhall","status":"publish","type":"post","link":"https:\/\/www.chchealthwatch.com\/blog\/ceo-senthil-kandeepan-townhall\/","title":{"rendered":"Healthwatch Townhall: Listening &amp; Taking Action"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/dr-hon-s-senthil-kandeepan.webp\" alt=\"Dr (Hon) S Senthil Kandeepan\" class=\"wp-image-5910\" style=\"width:600px\" title=\"Dr (Hon) S Senthil Kandeepan\" srcset=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/dr-hon-s-senthil-kandeepan.webp 768w, https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/dr-hon-s-senthil-kandeepan-300x200.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption class=\"wp-element-caption\">Dr (Hon) S Senthil Kandeepan<\/figcaption><\/figure>\n<\/div>\n\n\n<p style=\"font-size:22px\">Listening to frontline staff, understanding concerns, responding with requisite action and constantly working to improve employee satisfaction are critical for any company to do, and we are no exception.<\/p>\n\n\n\n<p style=\"font-size:22px\">The idea of setting up Townhall was precisely this \u2013 to offer a platform for you to air what you have in mind \u2013 what\u2019s already working well and what can be done better; what needs to stay and what needs to change \u2013 and for us, it\u2019s a golden opportunity to get our fingers on your pulse and learn from your experience.<\/p>\n\n\n\n<p style=\"font-size:22px\">I\u2019m glad to say I had precisely such a productive meeting at the Townhall in Chennai in May, where I got an opportunity to interact with our staff there firsthand, and understand their concerns as well as delights without a filter, straight from heart to heart.<\/p>\n\n\n\n<p style=\"font-size:22px\">But gathering feedback is only less than half the way. What\u2019s important is to act on it. That is why, even before I had got back to Delhi, we ensured that based on the feedback we had received, we implemented and announced policy changes on everything that was feasible to implement immediately, including the way errors are audited, the eligibility criteria for retention bonus, weekly off issues, cultural activities, teatime refreshments, and pantry infrastructure on our premises.<\/p>\n\n\n\n<p style=\"font-size:22px\">Our aim is to make Healthwatch the most inclusive, engaging and rewarding company to work for, ever. Also, due to the number and quality of the people initiatives we\u2019re undertaking under the leadership of our GM \u2013 Operations, Rajesh Kannan, our internal magazine has run into more than a hundred pages for the first time! Plenty is never a problem.<\/p>\n\n\n\n<p style=\"font-size:22px\">Have a hearty month as I leave you with glimpses of the Townhall sessions.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-1.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" data-id=\"6011\" src=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-1.webp\" alt=\"Healthwatch Townhall Meeting 1\" class=\"wp-image-6011\" title=\"Healthwatch Townhall Meeting 1\" srcset=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-1.webp 768w, https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-1-300x200.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><figcaption class=\"wp-element-caption\">Healthwatch Townhall Meeting 1<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-2.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" data-id=\"6012\" src=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-2.webp\" alt=\"Healthwatch Townhall Meeting 2\" class=\"wp-image-6012\" title=\"Healthwatch Townhall Meeting 2\" srcset=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-2.webp 768w, https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-2-300x200.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><figcaption class=\"wp-element-caption\">Healthwatch Townhall Meeting 2<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2022\/06\/15-768x512-1.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" data-id=\"5738\" src=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2022\/06\/15-768x512-1.webp\" alt=\"\" class=\"wp-image-5738\" srcset=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2022\/06\/15-768x512-1.webp 768w, https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2022\/06\/15-768x512-1-300x200.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-4.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" data-id=\"6013\" src=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-4.webp\" alt=\"Healthwatch Townhall Meeting 4\" class=\"wp-image-6013\" title=\"Healthwatch Townhall Meeting 4\" srcset=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-4.webp 768w, https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-4-300x200.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><figcaption class=\"wp-element-caption\">Healthwatch Townhall Meeting 4<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-5.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" data-id=\"6014\" src=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-5.webp\" alt=\"Healthwatch Townhall Meeting 5\" class=\"wp-image-6014\" title=\"Healthwatch Townhall Meeting 5\" srcset=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-5.webp 768w, https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-5-300x200.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><figcaption class=\"wp-element-caption\">Healthwatch Townhall Meeting 5<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-6.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" data-id=\"6015\" src=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-6.webp\" alt=\"Healthwatch Townhall Meeting\" class=\"wp-image-6015\" srcset=\"https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-6.webp 768w, https:\/\/www.chchealthwatch.com\/blog\/wp-content\/uploads\/2025\/04\/healthwatch-townhall-meeting-6-300x200.webp 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><figcaption class=\"wp-element-caption\">Healthwatch Townhall Meeting<\/figcaption><\/figure>\n<figcaption class=\"blocks-gallery-caption wp-element-caption\">Glimpses of the Townhall in Chennai<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Listening to frontline staff, understanding concerns, responding with requisite action and constantly working to improve employee satisfaction are critical for any company to do, and we are no exception. The idea of setting up Townhall was precisely this \u2013 to offer a platform for you to air what you have in mind \u2013 what\u2019s already [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6015,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[94],"tags":[96,97,104],"class_list":["post-4247","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ceo-speak","tag-ceo","tag-dr-hon-s-senthil-kandeepan","tag-townhall"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Healthwatch Townhall: Employee Feedback &amp; Action<\/title>\n<meta name=\"description\" content=\"Learn about Healthwatch Townhall, a platform for employee feedback. 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